Phase 1 · P0 MVP
Community Analytics Studio
Track community health, sentiment, and churn risk in one dashboard so moderators can act on real signals instead of waiting for manual reports.
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Community health score
78%
+4 pts vs previous window
Positive sentiment
71%
+2 pts vs previous window
At-risk member cohort
27
-5 vs previous window
First response median
4.1h
-1.1 h vs previous window
Handling time
29.6 min
-14.4 min vs previous
SLA attainment
60%
60 pts vs previous
Response/active-user lift
31.8%
0.6 pts vs previous
Sentiment + churn risk by segment
| Segment | Active members | Sentiment | Churn risk |
|---|---|---|---|
| New members (0-30d) | 318 | 66% | 29% |
| Power contributors | 147 | 84% | 10% |
| Returning lurkers | 224 | 61% | 35% |
Average sentiment score across core cohorts: 70%.
Recommended actions
- Escalate high-risk lurker cohort to community success outreach within 24 hours.
- Auto-suggest onboarding FAQ bundles for new-member threads with low sentiment.
- Review response staffing in UTC+10 evenings to keep first response under 4 hours.
This MVP intentionally focuses on decision-ready indicators for daily moderation and retention standups.